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www.electric-scooters-online.com is an authorized reseller of
X-Treme Scooters and their products.
X-Treme Scooters offers a 30-day limited bumper-to-bumper
manufacturers warranty on all scooters and accessories on all
models.
The warranty starts the day the scooter is delivered to you. This
warranty covers factory defects and defaults only. We do not cover
misuse or broken parts caused by the user or by any other event. X-Treme
will pay for standard shipping service costs on the first warranty
shipment only. Any additional warranty parts that are needed will
require the customer to pay all shipping costs.
X-Treme Scooters offers a full 6-month even trade warranty on
defective batteries.
If any battery should become faulty within the specified warranty
period X-Treme Scooter will replace the battery free of charge. X-Treme
Scooter requires that defective batteries be returned to us for
exchange. X-Treme Scooters does not pay the shipping fee's to return
the batteries to us however we will pay to ship the replacement
batteries back to you.
1. Scooter Body: Damage to any
plastic/fiberglass part that is a result of shipping is covered only
if it occurred during shipping. Shipping damage must be reported
immediately after delivery to be covered under warranty. Otherwise,
the plastic/fiberglass body parts are not covered under this
warranty. If, after careful inspection by our technical support
department it is determined that the scooter was damaged during
shipping (digital photos may be required by e-mail) , X-Treme
scooters at it's discretion will supply free of charge the necessary
replacement parts to fix the damaged scooter. X-Treme will not pay
labor charges to install such parts.
2. Tires, tubes & kick stands: These items
are NOT covered unless they are damaged as a result of shipping.
3. During the first 30 days of the warranty: X-Treme Scooters
will replace any defective part free of charge and free of shipping
charge to the end user of the scooter. X-Treme Scooters may require
certain parts to be shipped back to X-Treme Scooters before
replacing those parts. Shipping costs back to X-Treme Scooters must
be paid for by the end user / customer. Call tags will never be
issued.
Scooter & pocket bike returns are not allowed.
In the rare occasion that a special circumstance scooter return is
allowed, the scooter must be packed up in it's original shipping
carton or a suitable substitute, all accessories and parts must be
included and you must write our RMA (Return Merchandise
Authorization) number clearly on the outside of the carton or we
will refuse your shipment. Return shipping charges are the
responsibility of the customer.
Any scooter or pocket bike that arrives X-Treme
Scooter's warehouse without a valid authorized RMA number (Return
Merchandise Authorization) clearly written on the outside of the
shipping carton
will be refused. Freight collect and COD packages
will not be accepted. X-Treme Scooter nevers issue call tags.
Unauthorized returns are subject to a 15% restocking fee plus the
original cost of shipping.
S&H charges are not refundable if customer
refuses delivery (other than for damage), if customer cancels order
after order is placed (see no cancellation policy below) or if
customer refuses to allow our technical support department to assist
them in solving the problem.
Before completing your purchase, please confirm that you have
selected the correct item(s), color(s), accessories, etc. Due to the
high volume of orders we receive and the speed at which we process
these orders, once an order is placed it is generally processed &
shipped immediately therefore we have a NO cancellation policy after
an order has been placed.
X-Treme Scooters Manufacturers, Wholesale Distributors,
and electric-scooters-online.com is not responsible for the proper
or improper use of merchandise sold. We care about our customers and
urge you to exercise caution and take necessary safety measures to
protect yourself while engaging in cycling. You are encouraged to
wear a helmet and use appropriate lighting while riding at night
regardless of the legal requirements in your particular state.
Potential customers, you should check with your local law
enforcement agency before purchasing about age requirements for
riding electric scooters. Some states may have laws restricting the
use of these items on public streets, generally all states allow
them on private property such as campgrounds, parks etc....but many
states have age requirements and most states require helmets and
protective equipment to be worn by certain age children. Please
always scoot safely. Know your laws before you go scootin. We will
not take back a scooter if you find your laws do not permit the use
of electric scooters. Check first.
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